Consulting Service

Fitness Systems Upgrade

Reviewing your programs and services and providing actionable feedback to make them more inclusive of the needs of new exercisers.

Available virtually or in person

Schedule a Discovery Call

Most fitness programs unintentionally cater only to the already-fit. That leaves a huge number of potential participants—new exercisers, those returning after a break, and those who don’t see themselves represented—feeling left out or overwhelmed.

And when systems aren’t functional? Your staff feels it. Your members feel it. And your programming underperforms.

Let’s fix that.

What You Get

✔ A full virtual review of your current fitness programs, systems, customer service, and member onboarding.

✔ An in-depth audit of where your offerings support or miss the mark for new and returning exercisers.

✔ Clear, prioritized recommendations that are practical and specific to your community.

✔ Expert guidance rooted in behavior change theory and a people-first approach to fitness.

✔ Follow-up support to ensure you feel confident implementing changes.

How it Works:

1. Choose Your Scope-of-Work

A deep dive into the elements of a personal training or small group training program. If you currently use forms or email to run a portion of your personal training program, this service is perfect for you and will help you increase revenue, efficiency and the client experience.
This can be on a specific segment of your group fitness program, like your mind/body formats, or on the entire operations and structure of your group fitness program. A big benefit is aligning all class experiences so participants can rely on experiential continuity regardless of the format. It also provides a roadmap for staff hiring, training and growing the program with intention.
One of the biggest areas that influence the member experience is the membership/customer service team and your new member onboarding system. We’ll review every aspect of the existing system and provide a detailed plan of action to better support and retain new exercisers.
I’ll review the layout of your equipment, your way-finding, equipment choices and functional space availability to provide a detailed set of recommendations on how to improve the new exercisers experience moving in and through your facility.

2. Choose the area(s) you’d like to review within the SOW

Technology

Review each technology system you use to operate the program and provide recommendations on the usage of current systems, and/or suggest additional systems that would make the program run smoother.

Communication

Review automated emails and text messages, plus provide a guide on dos and don’ts of staff communication in programs.

Policies

Review programmatic policies and provide recommendations on modifications.

Operations

Review the entire programmatic operational workflow from the client experience and provide recommendations on how to reduce barriers and increase retention.

Program Specific Structures

Review the elements that make up a program or service: pricing, program titles, class descriptions, staffing structure, etc.

Staff Procedures

Review the internal procedures and responsibilities of the staff and recommend changes to staff requirements..

We discuss your goals, and I begin strategically reviewing your program. The review will take place over three weeks, followed by a week to review my findings and share my specific, actionable recommendations. The review can take place virtually or in person.

3. We get to work!

Price

Based on the specific scope of your unique project. The estimated cost of this project is between $3,000 and $15,000.

Benefits You Can Expect

📍 Greater participation from new and returning exercisers
📍 Improved member experience, retention and satisfaction
📍 Programs that are easier to manage and more scalable
📍 A facility that lives up to its values of inclusion and accessibility